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	<title>neverblog.net &#187; customer service</title>
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	<description>once more unto the breach...</description>
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		<title>Time Warner Cable continues to suck</title>
		<link>http://neverblog.net/time-warner-cable-continues-to-suck/</link>
		<comments>http://neverblog.net/time-warner-cable-continues-to-suck/#comments</comments>
		<pubDate>Fri, 07 Nov 2008 15:48:30 +0000</pubDate>
		<dc:creator>Vasken</dc:creator>
				<category><![CDATA[Reviews]]></category>
		<category><![CDATA[cable]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[price]]></category>
		<category><![CDATA[sucks]]></category>
		<category><![CDATA[time warner]]></category>

		<guid isPermaLink="false">http://neverblog.net/?p=527</guid>
		<description><![CDATA[A couple of weeks ago, I got a friendly letter from Time Warner Cable (my ISP) letting me know that as a &#8220;valued customer&#8221; subscribing to Road Runner internet as a &#8220;stand alone service,&#8221; I was going to get charged an extra $5.04 a month. Being the nice guys that they are, they offered to [...]]]></description>
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		<title>Time Warner RoadRunner Internet: The Saga Ends&#8230;?</title>
		<link>http://neverblog.net/time-warner-roadrunner-internet-the-saga-ends/</link>
		<comments>http://neverblog.net/time-warner-roadrunner-internet-the-saga-ends/#comments</comments>
		<pubDate>Thu, 05 Apr 2007 23:44:49 +0000</pubDate>
		<dc:creator>Vasken</dc:creator>
				<category><![CDATA[Reviews]]></category>
		<category><![CDATA[cable internet]]></category>
		<category><![CDATA[cable modem]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[DNS]]></category>
		<category><![CDATA[oh my god I'm so sick of winter it's not even funny]]></category>
		<category><![CDATA[roadrunner]]></category>
		<category><![CDATA[snow]]></category>
		<category><![CDATA[snow storm]]></category>
		<category><![CDATA[tech support]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[time warner]]></category>
		<category><![CDATA[time warner sucks]]></category>

		<guid isPermaLink="false">http://neverblog.net/time-warner-roadrunner-internet-the-saga-ends/</guid>
		<description><![CDATA[I&#8217;ve now had my new cable internet from Time Warner for about two weeks. For the first few days, the service would cut out on me intermittently, as you can read about in this article. Anyway, since I posted that last rant, my service has actually improved. Here&#8217;s how it happened: On Sunday morning, while [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Time Warner / RoadRunner Customer Service: The Saga Begins</title>
		<link>http://neverblog.net/time-warner-roadrunner-customer-service-the-saga-begins/</link>
		<comments>http://neverblog.net/time-warner-roadrunner-customer-service-the-saga-begins/#comments</comments>
		<pubDate>Sat, 31 Mar 2007 03:20:20 +0000</pubDate>
		<dc:creator>Vasken</dc:creator>
				<category><![CDATA[Outbursts]]></category>
		<category><![CDATA[cable internet]]></category>
		<category><![CDATA[cable modem]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[DNS]]></category>
		<category><![CDATA[roadrunner]]></category>
		<category><![CDATA[tech support]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[time warner]]></category>
		<category><![CDATA[time warner sucks]]></category>

		<guid isPermaLink="false">http://neverblog.net/time-warner-roadrunner-customer-service-the-saga-begins/</guid>
		<description><![CDATA[Ever since my cable internet was installed exactly a week ago, the service has been intermittent at best. I&#8217;ll be happily surfing along one minute, then the next thing I know, I&#8217;ll get a timeout and have to reboot the modem. For this reason, I reluctantly began my acquaintance today with Time Warner Cable / [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Managing college helpdesks: A new approach</title>
		<link>http://neverblog.net/managing-college-helpdesks-a-new-approach/</link>
		<comments>http://neverblog.net/managing-college-helpdesks-a-new-approach/#comments</comments>
		<pubDate>Sat, 10 Feb 2007 07:59:28 +0000</pubDate>
		<dc:creator>Vasken</dc:creator>
				<category><![CDATA[Musings]]></category>
		<category><![CDATA[PC Tips]]></category>
		<category><![CDATA[8.5i]]></category>
		<category><![CDATA[academic computing]]></category>
		<category><![CDATA[batch file]]></category>
		<category><![CDATA[CMA]]></category>
		<category><![CDATA[college]]></category>
		<category><![CDATA[college helpdesk]]></category>
		<category><![CDATA[command prompt]]></category>
		<category><![CDATA[common management agent]]></category>
		<category><![CDATA[customer service]]></category>
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		<category><![CDATA[helpdesk]]></category>
		<category><![CDATA[infodesk]]></category>
		<category><![CDATA[install CMA]]></category>
		<category><![CDATA[install ePO]]></category>
		<category><![CDATA[install epo agent windows vista]]></category>
		<category><![CDATA[installing mcafee virusscan enterprise]]></category>
		<category><![CDATA[IT support]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[network associates]]></category>
		<category><![CDATA[run as administrator]]></category>
		<category><![CDATA[sitelist]]></category>
		<category><![CDATA[sitelist.xml]]></category>
		<category><![CDATA[student employee]]></category>
		<category><![CDATA[student worker]]></category>
		<category><![CDATA[supervising helpdesk employees]]></category>
		<category><![CDATA[supervising students]]></category>
		<category><![CDATA[supervision]]></category>
		<category><![CDATA[university]]></category>
		<category><![CDATA[university helpdesk]]></category>
		<category><![CDATA[Virus Scan]]></category>
		<category><![CDATA[virusscan enterprise 8.5i]]></category>
		<category><![CDATA[vista]]></category>
		<category><![CDATA[windows vista]]></category>

		<guid isPermaLink="false">http://www.neverblog.net/managing-college-helpdesks-a-new-approach/</guid>
		<description><![CDATA[The very nature of the college helpdesk poses some intersting problems and dichotomies in terms of employee demographics and support structure. More often than not, colleges and universities have chosen to employ student workers in their helpdesks, providing currently enrolled students with an opportunity to gain valuable work experience in a customer service-heavy environment and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Why Southwest Airlines employees smile&#8230;</title>
		<link>http://neverblog.net/why-southwest-airlines-employees-smile/</link>
		<comments>http://neverblog.net/why-southwest-airlines-employees-smile/#comments</comments>
		<pubDate>Mon, 20 Nov 2006 16:21:11 +0000</pubDate>
		<dc:creator>Vasken</dc:creator>
				<category><![CDATA[Reviews]]></category>
		<category><![CDATA[air travel]]></category>
		<category><![CDATA[airline]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Southwest]]></category>
		<category><![CDATA[Southwest airlines]]></category>

		<guid isPermaLink="false">http://www.neverblog.net/?p=84</guid>
		<description><![CDATA[A letter I received in response to a blog post about Southwest Airlines I got a letter (Page 1, Page 2) recently in response to a post on this blog in which I commended Southwest Airlines on their incredible customer service. As you can tell from reading this previous post, I never mentioned any details, [...]]]></description>
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		<slash:comments>0</slash:comments>
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