Time Warner Cable continues to suck
A couple of weeks ago, I got a friendly letter from Time Warner Cable (my ISP) letting me know that as a “valued customer” subscribing to Road Runner internet as a “stand alone service,” I was going to get charged an extra $5.04 a month. Being the nice guys that they are, they offered to let me bundle my phone and TV with them as well, in which case I could save the $5.04 (and then lose $50 a month overpaying for terrible service). Being the morons that they are, they also listed three levels of service, and the costs associated with the price increase. Lo and behold, there are Road Runner Lite and Basic packages available, which mysteriously did not exist when I first signed up. So, I downgraded to a perfectly decent 1.5Mbps connection, and now I’m paying $35 instead of $45, despite the rate increase.
But that’s not why Time Warner continues to suck. That, my friends, is because when I called to downgrade my service, the very helpful, very competent technician, Laurie, was unable to send me a written or email confirmation of the service change, or even issue a confirmation number in case i needed to follow up. She did mention that she wished she could though, and “wouldn’t it be a nice idea if we could do that.” So Time Warner executives, if you read this, listen to your employees, and please stop sucking.
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